POSITION DEFINITION: This is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a professional service provider, the CSR I interacts with Kingdom Vision Builders LLC . customers to provide them with information and address their needs either in person or through the telephone.
Essential Duties And Responsibilities
Responds quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up.
Responds to customer contacts in person, by telephone or via written correspondence.
Provides accurate and timely information in response to customer service requests, or complaints, including but not limited to billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction
Efficiently utilizes the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments.
Accurately documents customer interactions in real time
Provides customer support during high-volume periods, outages, and emergency events while maintaining professionalism and composure
Skills And Competencies
Familiar with MS Office Suite
Strong written and verbal communication skills
Energetic and self-motivated team player with ability to work effectively and cooperatively with team members
Outstanding customer service skills
Ability to plan and prioritize work
Accuracy with record keeping and strong ability to organize
Ability to navigate multiple computer systems simultaneously
Ability to adapt to frequent process, system, and regulatory changes
Minimum Qualifications
High school diploma or equivalent
Previous Electric Or Utility Industry Experience Preferred
Ability to calculate a bill based on rates
Intermediate math skills
