Compensation: $22+ hourly pay, plus performance-based bonuses
About Us
Oates Energy is committed to providing innovative energy solutions and exceptional customer service. We are seeking a dedicated and professional Customer Service Representative to join our remote team and support our customers by addressing inquiries and resolving issues efficiently.
Position Overview
As a Remote Customer Service Representative, you will be responsible for providing outstanding service to customers, handling inquiries, and resolving issues related to billing, services, and general inquiries about Oates Energy’s offerings.
Key Responsibilities
- Customer Support: Provide assistance to customers via phone, email, and chat, ensuring a timely and professional response.
- Issue Resolution: Address and resolve customer complaints or concerns regarding billing, services, and technical issues.
- Account Management: Assist customers in navigating their accounts, managing service requests, and answering product-related questions.
- Documentation: Accurately document customer interactions and service requests in the CRM system.
- Collaboration: Work closely with other departments (billing, technical support, etc.) to resolve customer issues.
Qualifications
- 1–2 years of experience in a customer service or support role.
- Strong communication skills, both verbal and written.
- Ability to troubleshoot and resolve issues efficiently.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mentality.
Compensation & Benefits
- Pay: $22+ per hour (depending on experience).
- Bonus Opportunities: Performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Schedule: Monday through Friday, 9:00 AM – 5:00 PM (remote).
Top Skills
What We Do
Join the Oates Energy Team
Innovating the Future of Utility Management
At Oates Energy, we are not just about energy solutions; we are about making a lasting impact on communities and building a sustainable future. Founded by the visionary team behind Envirotech, we’ve carried forward the legacy of collaborative client relationships, superior products, and top-tier service. With a focus on multifamily housing, our mission is clear: help property owners and management companies conserve resources, reduce costs, and enhance utility expense recovery programs.
As a leader in the sub-metering industry, Oates Energy has provided turnkey solutions to over 100,000 residents nationwide. But we’re not just about numbers; we’re about people — people who are passionate about what they do and driven by the desire to make a difference.
Why Work With Us
Why Work with Us?
At Oates Energy, every team member plays a critical role in shaping the future of energy management. We provide innovative solutions that directly affect the sustainability and efficiency of thousands of properties across the country. Your work will matter.
