Position Summary:
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
- Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
- Handle incoming inquiries, quotes, and orders via phone, email, and in person
- Provide knowledgeable guidance on printing options, file requirements, and timelines
- Manage job progress, provide status updates, and resolve issues promptly
- Collaborate with internal departments to meet deadlines and exceed client expectations
- Maintain detailed and accurate client records in the order management system
- Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
- Previous experience in the print industry is preferred
- Proven background in customer service or account management
- Strong understanding of print terminology, file formats, and production workflows
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office and familiarity with print management systems.
Top Skills
What We Do
A global, One-Stop Shop for all your printing needs from business cards to posters, billboards and blueprinting for highest quality at the lowest and best prices.
We provide excellent product, fast and reliable service with quick turnaround time. We will impress you! ABC Imaging has locations throughout USA, Middle East, UK and China, providing full service solutions customized to your specific requirements for printing and installation of point of purchase, marketing rollouts, on-site and off-site printing and copying, marketing proposals, reprographics and blueprinting. We provide full service design, prototyping and packaging. We supply and install temporary walls (Modular Barricades) and apply branding graphics for segregation of construction areas within shopping malls, airports, train stations and public spaces . Custom finishing, cutting, C&C routing, laser cutting and engraving, vehicle wraps, buss, truck and train wraps. We print postcards, calendars, canvas photos, photo-books, t-shirts, mouse pads and all other promotional products. Sell and service printing equipment, 3D printers, laser cutters and computers.
