The Role
Coordinate scheduling for field service technicians while providing top-quality customer service and maintaining an organized workflow.
Summary Generated by Built In
Customer Service Rep
About Central Cooling & Heating
Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Job Type: Full-time
Job Type: Full-time
Salary: $22 - $26 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday and 1 ½ day Saturday a month
Overtime
Weekend availability for on call once a month
Ability to commute/relocate:
Reliable commute to Woburn daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $22.00 - $26.00 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Shift:
8 hour shift
Weekly day range:
Monday to FridayWeekends as needed
Work setting:
In-person
Experience:
Dispatching: 3 years (Preferred)Customer service: 3 years (Required)
Top Skills
Service Titan
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The Company
What We Do
Sila is a banking as a service platform that makes money programmable for software teams.
