The Role
The Lead Customer Service Representative will handle incoming calls, resolve customer issues, maintain satisfaction, and dispatch technicians as needed.
Summary Generated by Built In
John Nugent & Sons -
Sterling, VA
John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.
The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.
You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.
DUTIES:
Professionally answering incoming service calls
Resolving customer issues in a prompt and courteous manner.
Maintain customer satisfaction
Adjust Technicians schedules as needed
Dispatch service technicians according to the schedule
EXPERIENCE:
MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service Company
Geographical knowledge of service area or map reading skill
Great Phone Etiquette
Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
Excellent interpersonal skills with the ability to interact with all types of customers
Outstanding communication and customer satisfaction skills
Good Computer/Typing/Data Entry Skills
SCHEDULE REQUIREMENTS:
This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
Periodic overtime may be required.
Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
#HP1O
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Overtime
Weekends as needed
Experience:
Call center: 3 years (Required)
HVAC: 2 years (Preferred)
Top Skills
Excel
Microsoft Word
Outlook
PowerPoint
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The Company
What We Do
Sila is a banking as a service platform that makes money programmable for software teams.
