Customer Service Representative

BHS Corrugated is seeking a Customer Service Representative to join our growing team in our Charlotte, NC facility!

Summary:

BHS Corrugated North America is seeking a skilled Customer Service Representative to reinforce our parts customer service operations. The Customer Service Representative provides telephone and online support to customers and field service technicians in obtaining required parts including research, order placement and follow-up to ensure that the customer’s needs are met in a timely manner. This position requires excellent communication, organizational, and problem-solving skills to deliver exceptional customer service while adhering to BHS's commitment to innovation, sustainability, and customer-centric solutions. This role directly supports BHS's commitment to delivering innovative and sustainable solutions while fostering long-term partnerships with customers. The ideal candidate will embody a customer-first approach and thrive in a collaborative environment to ensure smooth operations and high customer satisfaction. You will be reporting directly to the Customer Service Supervisor.

This is a hybrid position in Charlotte, NC requiring a minimum of 60% in-office work and situational business travel to customer locations or industry events up to 5% of the time.

Responsibilities:

• Taking responsibility for receiving incoming phone calls from external and internal customers.
• Taking responsibility for addressing all business-related email correspondence.
• Placing orders for parts sales.
• Researching the required parts using the available sources: Elib, I-Base SAP, HQ Technical Support etc.
• Assisting with processing the warranty claims and filing the claim with HQ.
• Supporting the internal customers by acquiring the required info: AR, AP, M2P, Warehouse, etc.
• Handling shipping/receiving inquiries from customers: tracking the shipments, setting up backorders from HQ, notifying the Warehouse personnel of special requests from the customers etc.
• Following up on open customer issues/requests.
• Performing other related duties as assigned.

The Fit:

• High school diploma or higher.
• Proven experience in customer service or a related role, preferably in the manufacturing or technical services industry.
• Solid knowledge of Word & Excel & E-mail. Experience with ERP system doing order entry, quotes and inventory look up.
• Previous working experience in SAP and CRM tools for tracking and reporting highly preferable.
• Detail-oriented and independent style of work
• Excellent written communication skills.
• Available to perform on-call duties when required.
• Passion for a fast-paced, international work environment.
• Curious, open-minded, and professional attitude.
• Continuously drive improvement - of the organization and yourself.
• Respectful, tolerant, and supportive team member.
• Strong interpersonal and communication skills to build and maintain customer trust.

Physical Requirements:

• Ability to work at a computer for up to eight (8) hours a day.
• Ability to stand for at least forty-five (45) minutes at a time.
• Ability to lift up to thirty-five (35) pounds at waist level.
• Must be able to work in-office up to 60% of the time.
• Ability to travel up to 5% of the time.  

Pay and Benefits:

This is an hourly position paying up to $24/hour plus benefits as seen below:

• Medical, Dental, Vision and Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Generous 6% 401(k) Match
• Vacation / Paid Time Off
• Tuition Reimbursement
• Legal Assist and ID Theft
• Employee Assistance Program

About BHS:

BHS is the world’s largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.