The Role
Manage customer inquiries and complaints, process orders, and provide feedback on service efficiency while ensuring customer satisfaction.
Summary Generated by Built In
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities:
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Ability to stay calm.
- Comfortable using computers.
- Experience working with customer support.
Top Skills
Computers
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The Company
