Job Description
Position - Customer Service Sales Representative
Location - South Charleston, WV
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
- Duties include, but are not limited to:
- Promoting and/saving products and service
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers
- Working with customers patiently, tactfully, and efficient
- Accurately informing customers of various fees and adjustments
- Providing options to the customer based on product and service needs
- Active listening skill
- Ability to follow tactical call flows to optimize the customer experience.
Qualifications
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills, data entry skills, and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
PREFERENCES
- Previous Customer Service experience in a high volume
- 2+ years of Call Center experience or equivalent required
- 1 yr contact center and 1 yr retention experience are preferred
- High school diploma or the equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
BuzzClan is a technology consulting firm collaborating to provide software, advisory, implementation, transformation and staffing services. We provide systems integration, IT consulting, managed services and workforce solutions to public and private sector clients.
BuzzClan is a certified partner for most Tier-1 Cloud, Software & Hardware Providers, including Oracle, Amazon, Microsoft & Saviynt.
BuzzClan is committed to providing substantive business value on each and every client engagement. We do this through a combination of industry-specific business expertise, technical skills, proven project management methods and our “onsite - off-site - offshore” delivery model. We strive to work in partnership with our customers to build high-performance teams and create business solutions that will last.
Vertically Integrated solutions company
Full ownership of the solution
The combined experience of more than 250+ years
Various OEM Certifications such as OCP, PMP, AWS, MS Azure, etc.
Onsite presence across the North American(US & Canada) clients
Near-Shore & Offshore presence
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