Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.
Mission
We’re seeking a detail-oriented and independent Customer Service Representative to handle customer questionnaires on compliance, quality, and product-related topics. You’ll explore areas like environmental regulations (e.g., PFAS, Prop65), quality standards (ISO9001), and ESG, working with legal, quality, and procurement teams to gather and document the required information and reply to our customers and partners.
Toradex’s Brazil office hosts parts of the Global Sales, Marketing and R&D teams, composed of several engineers working on diverse tasks with global reach. Toradex teams are mission-oriented, high-performing, collaborative, and empowered to innovate & improve products & services (including open-source projects) for the benefit of our customers and the industry.
Roles & Responsibilities
- Respond to customer inquiries about product compliance, supplier standards, and regulatory certifications with the help of internal documentation, collaboration with related teams, and the use of AI.
- Maintain a knowledge base about the required information, also used to train and improve AI tools.
- Support the procurement team by reviewing and completing product compliance documents, ensuring supply chain standards are met.
- Collaborate with internal teams (legal, procurement, quality) to source compliance data from suppliers.
Desired candidate profile
- Strong proficiency in English with excellent written and verbal communication skills.
- Experience in serving customers with information, ideally in a technical environment
- Excellent organizational skills
- Self-motivated and independent
- Detail oriented
- Problem solving
- Collaborative attitude
- Comfortable with technical subject matter
Important information before you apply
- The whole process, including interviews, will be conducted in English. When submitting your resume, please make sure you select the English version before you submit.
- The job location is Campinas/SP – Brazil.
- Toradex will not be sponsoring Visas or overseas relocation.
- The job is hybrid model, we expect employees to be 80% of the time in the office.
Benefits
- Competitive Salary
- Flexible Hours
- Health and dental Plan
- Meal Voucher
- Gym (Total Pass)
- Life insurance
and most importantly...
- An agile and inter-cultural work environment
- Working with lastest IoT computer technology in an international environment
- Participation in defining processes and your working environment
- Contemporary employment conditions, modern office space and a flexible working environment
- Opportunities for your personal development
Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.
We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.
For more information
- Visit our Homepage: www.toradex.com
- Connect with us and join our community!: https://community.toradex.com
- Our YouTube Channel
What We Do
Toradex specializes in embedded computing technology, offering Arm®-based System on Modules (SoMs) and Customized SBCs. Complemented with direct online sales and long-term product availability, Toradex offers direct premium support and ex-stock availability with local warehouses. Founded in 2003 and headquartered in Horw, Switzerland, the company’s network stretches across the globe with additional offices in the USA, Vietnam, China, India, Japan, and Brazil.
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