Customer Service Analyst - Junior

Mission

We’re seeking a detail-oriented and independent Customer Service Representative to handle customer questionnaires on compliance, quality, and product-related topics. You’ll explore areas like environmental regulations (e.g., PFAS, Prop65), quality standards (ISO9001), and ESG, working with legal, quality, and procurement teams to gather and document the required information and reply to our customers and partners.

Toradex’s Brazil office hosts parts of the Global Sales, Marketing and R&D teams, composed of several engineers working on diverse tasks with global reach. Toradex teams are mission-oriented, high-performing, collaborative, and empowered to innovate & improve products & services (including open-source projects) for the benefit of our customers and the industry.

Roles & Responsibilities

• Respond to customer inquiries about product compliance, supplier standards, and regulatory certifications with the help of internal documentation, collaboration with related teams, and the use of AI.
• Maintain a knowledge base about the required information, also used to train and improve AI tools.
• Support the procurement team by reviewing and completing product compliance documents, ensuring supply chain standards are met.
• Collaborate with internal teams (legal, procurement, quality) to source compliance data from suppliers.

Desired candidate profile

• Strong proficiency in English with excellent written and verbal communication skills.
• Experience in serving customers with information, ideally in a technical environment
• Excellent organizational skills
• Self-motivated and independent
• Detail oriented
• Problem solving
• Collaborative attitude
• Comfortable with technical subject matter

Important information before you apply

• The whole process, including interviews, will be conducted in English. When submitting your resume, please make sure you select the English version before you submit.
• The job location is Campinas/SP – Brazil.
• Toradex will not be sponsoring Visas or overseas relocation.
• The job is hybrid model, we expect employees to be 80% of the time in the office.

Benefits

• Competitive Salary
• Flexible Hours
• Health and dental Plan
• Meal Voucher
• Gym (Total Pass)
• Life insurance

and most importantly...

• An agile and inter-cultural work environment
• Working with lastest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development