Customer Service Representative

Customer Service Representative

Want to get in on the ground floor of an award-winning company? Located in York, PA. Custom Engraving Studio LLC is experiencing incredible growth, and we offer significant opportunity for the growth minded individual. We are a national leader specializing in engraving technologies that enable us to engrave, mark, or cut most materials.

We are a demanding company that will challenge you both mentally and physically. We do not sit all day, nor are we a call center. We look to recruit ambitious and talented individuals who see everything as an opportunity to build the everyday world around us. We are looking to hire those who are motivated and looking for promotion within the company.

Job Summary

Offer customer support through phone, email, chat, or social media to customers who have questions, concerns, or confusion around a product or service. You will be the voice of our brand, and a strong relationship with our clients starts with you.

• Process incoming calls and email correspondence from prospective and current clients.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Build excellent rapport with customers by scheduling customer call backs to ensure timely orders.
• Provide quotes on products or services and apply economies of scale.
• Ability to pay close attention to detail in paperwork.
• Manage customer PO’s, store orders, online orders, new account setup, customer credit setup, shipment tracking, invoicing.
• Provide customer feedback to operations.
• Responds to requests for assistance and/or possible processing of credit card authorizations.
• Support and maintain quality service culture in the Customer Service Department
• Drive the company’s future by contributing new ideas to address company needs, explore new markets, and address concerns about existing markets.
• This is your company – do what you need to do to be proud of the work you contribute daily. Speak up with questions when there is confusion or disagreement about a decision. Find the little things that make the company better at what it does today.

Job Requirements

Education

High School Diploma or GED required.

Driver’s license

Familiar with Microsoft Outlook, Word and Excel applications

Knowledge, Skills, Abilities

• Stellar customer service skills
• Ability to use phone and computer systems
• Customer service experience a plus
• Phone-related customer service experience a major plus.
• Familiar with Microsoft Outlook, Word and Excel applications
• Excellent oral and written communication skills
• Strong listening and comprehension skills
• Ability to stay composed and focused.
• Conversational, patient, confident, with a positive attitude.
• Work well independently and as part of a team