Customer Service Representative

About Our Company:
At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. We work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups.
We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission.
Location: In office position - Woodlands/Spring TX
Hours: Monday - Friday from 9:30am-6:00pm
Summary Description:
Under general direction, this position will be responsible for handling the day-to-day customer service calls and activity with patients, AR, Billing, and Support Staff. The customer service representative is responsible for providing effective customer service for all patients by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within and outside of the department.
Job Responsibilities:

• Answers multiple customer service calls in a timely, efficient, and knowledgeable manner ensuring effective call resolutions.
• Uses appropriate judgment in upward communication regarding customer concerns.
• Receive and relay client messages to the appropriate party.
• Translate an EOB to the patient to explain deductible, co-insurance, co-pay, payment, or denial questions.
• Processes customer information and payments accurately according to established department policies and procedures.
• Review patient accounts for accuracy and be able to solve inaccuracies.
• Perform clerical duties as needed.
• Generate and process patient statements as needed.
• Provides continual evaluation of processes and procedures.

Skills and Education:

• Knowledge of latest technologies pertinent to the Healthcare discipline, well-versed in claims billing and insurance plans/policies.
• Communication Proficiency i.e., talking to others to convey information effectively.
• Customer/Client Focus - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to multitask & Organizational skills a must.
• Problem Solving/Analysis.
• Technical Capacity – ECW, EPIC, NextGen, Kareo, Gemms One, Microsoft Office, Computer literate.
• Time Management.
• Teamwork Orientation.
• 1+ years' experience in a customer service job.
• Exemplary customer service skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• 1+ years of call center experience with 1 year of additional special training/certification.
• High school degree or higher.

Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Healthcare CSR ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.