Customer Service Representative

TPT Global Tech is seeking a friendly, dependable Customer Service Representative to assist customers remotely. You’ll answer questions, help resolve issues, and make each interaction clear and professional. This part-time role is a good fit for someone who communicates well, stays organized, and enjoys helping people.

Responsibilities

• Respond to customer inquiries by phone, email, or other approved support channels.
• Listen carefully, identify customer needs, and provide accurate information.
• Troubleshoot common issues and escalate more complex requests to the appropriate team.
• Document customer interactions and follow up when needed.
• Maintain a courteous, professional approach while meeting service expectations.
• Protect customer information and follow company procedures.

Qualifications

• Strong written and verbal communication skills.
• A customer-focused, patient, and solution-oriented approach.
• Reliable internet access and a suitable remote workspace.
• Ability to use computers and learn customer service tools.
• Good time-management and organizational skills.
• Previous customer service experience is preferred but not required.