Customer Service Representative (Remote)
Primary Duties & Responsibilities
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!
In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..).
The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
This is a remote / work from home position.
What You Will Do:
- Assist with daily call volume (service level takes priority).
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
- Meet Quality Assurance Requirements and other key performance metrics.
- All other duties as assigned.
- Excellent verbal & written communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
- Knowledge of customer service principles and practices.
- Teamwork - Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
- Customer Service Focus - Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
- Have flexibility in your schedule.
- Be detailed oriented.
- Ability to professionally handle and resolve escalated issues.
- Reliable and predictable attendance of your assigned shift.
- Ability to work Full-Time and/or part-time based on the specific position for which you're applying.
- Monday to Friday schedules, no weekend phone schedules.
What You Can Bring:
- High school diploma or equivalent.
- Heavy computer and phone usage.
- Ability to sit 90% of the work day
- Willingness to work shift work and overtime is required
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
Desired Skill:
- 1 year customer service experience in a similar role.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Wellness club reimbursements and gym discounts to help you stay on top of your health.
- Paid holidays and time off to support a healthy work-life balance.
- Development training programs to enhance your skills and career progression and unlock your full potential.
- Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
At Globe Life, your voice matters!
Location: 7677 Henneman Way, McKinney, Texas
Top Skills
What We Do
Boasting a rich legacy spanning more than 120 years and serving as the official life insurance of the Dallas Cowboys, Texas Rangers, and Los Angeles Lakers, Globe Life presents a unique opportunity to embark on a rewarding career.
At Globe Life, we're searching for passionate and talented individuals who thrive on innovation, creativity, and teamwork. In return, we encourage a healthy balance between hard work and taking part in the positive company culture that Globe Life has to offer. Our agents and employees can be found at numerous company events and actively participating in opportunities to give back to the community.
With corporate offices in McKinney and Waco, Texas, Syracuse, New York, Oklahoma City, Oklahoma, Cleveland, OH, and Los Angeles, CA, Globe Life offers a wide range of opportunities. Our three Agency Divisions, Globe Life American Income Division / National Income Division, Globe Life Family Heritage Division, and Globe Life Liberty National Division, also have local agency offices throughout the United States, Canada, and New Zealand.
Starting or advancing your career with Globe Life will not only enhance your skills, but also provide incredible opportunities for learning. You'll have the privilege of working alongside some of the most experienced professionals in the industry. Most importantly, your work will have a profound impact, protecting millions of people across the nation.
We firmly believe that our agents and employees are the key to building a company culture that fosters stability, honesty, integrity, and unlimited growth potential. Start your journey today and explore the exciting career opportunities waiting for you at Globe Life!
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