ComputerCare, a premier IT services company located in Santa Clara, is currently looking for a responsible and organized Customer Service Representative to join our team at our South San Francisco, CA office. We offer a great opportunity to grow your skill-set and turn what you might think of as a “job” into a “career”. We have a great working environment, comprehensive benefit package, and a terrific team to work with. We invest in your growth within the company and industry. Our clients are pretty amazing too!
As a Customer Service Representative, you will be committed to delivering the highest level of service to our customers through email and phone. We are looking for kind, collaborative and proactive teammates to join our team.
Roles & Responsibilities
- Perform and be the first point of contact for the daily tasks associated with our IT Logistics customers from email responses to ticket creation and check ins
- Facilitate and Organize storage space for IT Logistic clients
- Give customers the TLC they need via email and phone
- Perform customer service admin duties to facilitate repair process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, communicating with technicians, providing detailed instructions to customers about the repair process
- Weekly cycle counts
- Provide administrative support to management and employees as needed which may include ordering, data entry, filing, re-organizing, mail sorting, etc.
- Back up contact for cycle count analysis in absence of Customer Service Lead
- Perform other duties and analysis as required
Qualifications
- 1-2 years customer service/retail experience
- 1-2 years of experience with a ticketing system or customer management system
- Proficiency with Google Suite and Microsoft Office
- Proven strong problem solving, analytical, and critical thinking skills
- Flexible and adaptable
- Ability to lift 50 lbs
- Good written communication skills
- Good project management skills
- Previous experience with GSX a plus
Come join our team at ComputerCare!
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Skills Required
- 1-2 years customer service/retail experience
- 1-2 years of experience with a ticketing system or customer management system
- Proficiency with Google Suite and Microsoft Office
- Ability to lift 50 lbs
- Good written communication skills
- Good project management skills
- Previous experience with GSX
What We Do
Founded in 2004, ComputerCare is an authorized repair center for the world's leading hardware manufacturers, including Apple, Lenovo, Toshiba and HP. In addition, the company offers dedicated IT logistic and help desk services that enable customers to streamline hardware management and support for employees in traditional, remote and hybrid work environments. ComputerCare is a proud Women’s Business Enterprise certified by the Women’s Business Enterprise National Council.
