Must reside within a commutable distance to Seattle, WA.
We are seeking a dedicated Team Member to help users navigate the Redfin and Rent websites and mobile app.
About the role
Assisting users with website and app navigation via calls and the Zendesk ticketing system.
Troubleshooting technical bugs.
Collaborating with agents and customers to ensure the website’s data is accurate.
Assisting customers with account maintenance.
Ensuring a world-class customer service experience by seeing issues through to resolution.
About you
1-2 years of experience in Customer Service and/or Technical Support.
Strong written and verbal communication skills.
Punctual, able to work independently as well as in a group, and capable of handling multiple tasks and changing priorities.
A commitment to the customer, no matter the issue.
A fun, caring, and humble attitude. It’s important that we have a good time, look out for each other, and pitch in when needed.
Familiarity with Zendesk ticketing system, AWS phone system, and Slack is a plus.
Schedule: This position requires availability Monday through Friday, 8a-5p PST, with a rotating weekend on-call schedule.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $20.43-$24.04. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
Skills Required
- Reside within a commutable distance to Seattle, WA
- 1-2 years of experience in Customer Service and/or Technical Support
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues and diagnose bugs
- Punctual, able to work independently and in a group, handle multiple tasks and changing priorities
- Availability Monday through Friday 8a-5p PST with rotating weekend on-call schedule
- Familiarity with Zendesk ticketing system, AWS phone system, and Slack
Rocket Companies Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, robust mental health care, and telehealth access. On-site and virtual care through the Rock Health Collective, discounted pharmaceuticals with free ship-to-home prescriptions, and wellness resources reinforce the depth of this offering.
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Parental & Family Support — Family support is highlighted with paid parental leave, fertility coverage, and adoption and foster-care assistance. Childcare subsidies, Care.com membership, and family support groups further extend the package.
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Leave & Time Off Breadth — Time off is portrayed as generous, with up to four weeks of PTO, two personal significance days, and seven company holidays. Additional paid volunteer hours add breadth beyond standard vacation.
Rocket Companies Insights
What We Do
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
Rocket Companies Offices
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