Customer Service Representative - Distribution

| Dallas, TX, USA
Employer Provided Salary: 40,800-61,200 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!

  • Industry-leading health insurance on Day 1!
  • Competitive Pay
  • 401(K) + company match
  • 10 Paid Company Holidays
  • Paid Time Off
  • Professional training
  • Family-owned business over 100 years in service
  • An opportunity for career advancement, working as part of an empowering workforce


Job Purpose and Overview
The DSR primary function is to support internal and external customers within Operations. This role will also ensure Operational Excellence through extended knowledge, responsibility and communicating effectively to the appropriate functional teams. Collaborates with local leadership and may support more than one location.
Schedule: Monday-Friday starting at 7:30am
What will you do as a Distribution Service Representative at Dawn Foods?

  • Partner with local leadership on verification of daily Driver packets
  • Daily completion of deposit transactions along with following document retention process
  • Process all inbound receiving paperwork
  • Assist with Certificates of Analysis' (COAs) for customers
  • Maintain and process customer credits while collaborating with Inventory Control
  • Partner with local operations team at the Will Call window, along with closing and reconciling the will call log at the end of each day.
  • Review/Prepare/Follow up with the People Partners with I9 documentation and verification of employment on Law Logix when new hires start.
  • Monitor and maintain necessary Over Shorts and Damage (OSD) logs for compliance and customer satisfaction
  • Coordinate with receiving on billing and mailing invoices for third party direct deliveries
  • Complete daily UPS shipments, courier deliveries and customer delivery appointments in collaboration with Transportation
  • Assist with Year End Inventory/Audits including but not limited to providing documentation and data entry
  • Manage local Accounts Payable transactions
  • Provide support to Distribution Market Leader (DML) with monthly accounting accruals
  • Support the Warehouse and Transportation departments with route packets for next day's deliveries, Warehouse with Scheduling and Receiving Calendar/Maintenance, and Transportation with Green mile and RoadNet maintenance.
  • All other duties as assigned to support our internal and external customers


What Does It Take to be a Distribution Service Representative at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.
A highly organized individual who is a self-motivating, team player who will excel at getting the job done with little to no supervision. Contributes to the overall success of the company while producing at a high level of excellence.

  • Minimum of 2+ years of experience in an administrator role
  • Detail oriented and have the ability to work independently and proceed with objectives
  • High-School Diploma required
  • Attention to Detail
  • Ability to multitask
  • Maintain confidentiality
  • Basic understanding of financial principles
  • Proficient in Microsoft Office including but not limited to: Excel, Word, PowerPoint, Outlook, and Teams.
  • SAP experience preferred but not required
  • Associates Degree in business or related field preferred
  • 3-5 years in an Administrator Role preferred
  • Distribution and/or Supply Chain experience highly preferred


Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus


Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation: $40,800 to $61,200 Salaried Non- Exempt
#LI-Onsite
#LI-MW1
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 35698
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Apr 24, 2024
If you need accommodation for any part of the employment process because of a disability, please send an email to [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailgunEmail

An Insider's view of Dawn Foods

What’s the vibe like in the office?

People in our team are energetic and enthusiastic about what we are building, and also willing to work together, share feedback, and be flexible to make things happen. We are heavily outcome driven. Overall, the vibe is really positive, and I enjoy working here.

FIona Wu

Product Manager

What projects are you most excited about?

We are building full scale, in-house, digital capabilities from scratch. The team is picking all of the platforms and solution providers to create a robust digital platform. We have complete autonomy. It's a once in a lifetime opportunity. And everything we do going forward will be a first for the company (and maybe the industry)!

Bob Howland

Chief Digital Officer

What makes someone successful on your team?

The Boston office is a start-up. We are in a shared space with dozens of other start-ups with lots of cool amenities and energy. The team spends lots of time collaborating on what capabilities we are going to build and how to build them. We talk. We exchange ideas. We act. Nimble. Agile. It's all very fluid. And exciting!

Gireesh Sahukar

VP, Digital

How do your team's ideas influence the company's direction?

Everything the team is working on will directly impact the future of Dawn. We are building tools that will transform how team members and customers interact with the brand. Having a direct impact on the future vision of a company that is celebrating 100 years of business is a unique and exciting opportunity that I am lucky to be a part of.

Mike

Director of Digital Delivery

What is your vision for the company?

Digital is our future. I'm so excited about the team that Bob is building and the impact he has already made at every level. The Digital Innovation Hub in Boston has hit the ground running. I'm 110% invested in our digital journey!

Carrie Jones-Barber

CEO

What are Dawn Foods Perks + Benefits

Dawn Foods Benefits Overview

Dawn leaders and the Jones Family are proud to provide exceptional award winning benefits to some of the best people in our industry. Our Philosophy is to continue taking the best care of our Team Members who fuel Dawn’s success every day.  We are committed to help Team Members and their loved ones live healthy lives for many years to come. Some of our benefits are: Health, Dental & Vision, Flexible Spending Account, Health Savings Account, Life Insurance AD&D, Disability, Voluntary Products, 401(K), Paid Time Off, Paid Parental Leave, Employee Assistance Program, Consumerism Card.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
The benefit programs have a diverse offering to meet the needs of Team Members across the U.S
Mental health benefits
We have a robust well being strategy.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
On Bonus eligible positions.
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Fitness stipend
Dawn Foods reimburses up to $250 per person per year or $400 per family on gym memberships. And $600 per person per year or $1200 per family for weight management.
Professional Development
Tuition reimbursement

Additional Perks + Benefits

Dawn’s Circle of Excellence puts Dawn People at the top. We have been recognized as an innovator for our rewards programs over the last few years and we believe we have good reward programs. We are one of the first companies in the nation to offer an emergency savings program as well as a advocacy/wellbeing model for our Team Members and their dependents

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