Job Title: Call Center Customer Service Representative
Position Type: Contract (3-4 months)
Location: Hybrid
Salary: $15-17 per hour
Job ID#: #135841
Overview:
As a Customer Service Representative (CSR), you will play a crucial role in delivering exceptional customer service and support to our users. You will be the first point of contact for customers seeking assistance with inquiries, concerns, or technical issues related to our products or services. Your primary responsibility will be to resolve customer inquiries efficiently and effectively while maintaining a high level of professionalism and empathy.
Responsibilities:
· Respond efficiently and accurately to users who reach out for support
· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
· Learn and utilize support tools and software appropriately.
· Sort through user feedback from multiple channels
Qualifications:
· 4 years of experience providing exceptional customer service via email/written channels
· Strong written communication skills (written fluency in multiple languages is a plus)
· Proficiency with computers, CRM software, ticketing systems/platforms, and strong typing skills
· First-class time management and decision-making skills
**IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/
Equal Opportunity Employer: IntelliPro values diversity and is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
