Customer Service Officer

Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at  www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Handle order processing:

- Print out order receive from CSE, check and match order, Fulfill order form, add loss, highlight information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in system.
- Revise promised date/request date in system in case order changed, order held, update weekly shipment list
- Collect packing list from Trim system and send out to customer as guidelines from CSE.

Coordinate with other departments:

- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process being handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within team & another team to clear-off order pending daily.

Checking and auditing:

- Cross check order before transferring CS to avoid wrong key-in

- College degree and above
- 2-3 years working experience
- Good written, verbal and telephone skills
- Good data entry and organizational skills
- Detailed oriented and good follow-up skills
- Able to effectively manage many priorities and issues
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Fast typing skill (45WPM)

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.