Famous is looking for a Customer Service Manager at our Chelsea, MI location (MUST BE ABLE TO TRAIN AT OUR TOLEDO, OH LOCATION).
The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities
- Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
- Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
- Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
- Use material handling equipment and/or ladders to pull customer parts orders.
- Oversee the work of branch associates, ensuring they are properly trained.
- Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
- Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
- Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
- Customer Service Experience
- Warehouse Experience
- Ability to lift 50 lbs.
- Ability to stand on feet for majority of an 8 hour day
- Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
- Distribution and/or wholesale experience
- HVAC/ Plumbing/Building Products knowledge
- Forklift experience
- Experience using RF Scanners
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
