The Role
The Customer Service Manager will lead a team, create reports, conduct sales training, evaluate employee performance, and manage call volume in a fast-paced environment.
Summary Generated by Built In
A marketing company based in New York City, is currently seeking a full-time Customer Service Manager to join the fast growing team of professionals in high volume call centers both in New York and California. This is an intensive communications position and requires an individual who is articulate, professional and good with people.
JOB RESPONSIBILITIES
- Motivate and lead a team of 10+ representatives by example.
- Create work reports, set priorities, execute ambitious action plans and ensure team goals are met.
- Manage and conduct sales training to maintain a high customer service standard.
- Evaluate and manage employee performance
- Manage and prioritize call volume.
- Other job duties as assigned
QUALIFICATIONS
- Bachelor's degree or equivalent knowledge.
- 3+ years of management experience in a customer service or related service industry role.
- Exceptional multitasking skills.
- Passion for building and developing strong teams.
- Excellent communication (verbal and written) skills in Chinese.
- Possess a high level of proficiency using Microsoft Office Suite.
- Goal oriented with a strong ability to motivate others.
- Results driven – successful record of performance; proven problem-solver.
- Unwavering commitment to quality.
The Company
What We Do
My Job Tank provides technology-driven education solutions aiming at delivering exceptional value for students on developing their academic and career path. We leverage our international business presence, industry expertise, and commitment to diversity to support each and every student.
