Customer Service Leader

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Querétaro
In-Office
Healthtech • Biotech • Pharmaceutical
The Role
Company Description

Gerresheimer Querétaro S.A. in Mexico produces primary glass packaging for pharmaceutical use. Type I glass is produced in clear and amber glass. The broad product range includes ampoules, serum vials, screw thread vials, ready-to-fill syringes and cartridges.

 

Job Description

At Gerresheimer, we are seeking a Customer Service Specialist with solid experience in the pharmaceutical sector, who will contribute to strengthening commercial relationships and developing new business opportunities.

The ideal candidate combines technical expertise, knowledge of the regulatory environment, and a strong customer-oriented mindset, ensuring professional service and effective solutions to client needs.

Qualifications

  • Bachelor's degree in Pharmaceutical Chemistry and Biology, Chemical Engineering, Industrial Engineering or related field.
  • Previous experience in pharmaceutical industry.
  • Experience in managing APIs (Active Pharmaceutical Ingredients).
  • Knowledge in Regulatory affairs and pharmaceutical industry standards.
  • Customer service and client relationship management.
  • Market strategy analysis and business prospecting.
  • Experience in performing financial and feasibility studies for projects.
  • Knowledge of Mexican Official Standards (NOMs) and international regulations applicable to the pharmaceutical industry.

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The Company
HQ: Düsseldorf
2,246 Employees
Year Founded: 1864

What We Do

Gerresheimer is the global partner for pharma, biotech, healthcare and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging and drug delivery devices. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence, focus on quality and customers. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 10,000 employees and generates annual sales of more than €1.5 billion. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

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