Customer Service Intern

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Customer Care team serves as a centralized point of contact for Motorola Solutions. This team provides multilingual support via call, chat, and email to prospects, customers, and partners in English, German, French, Italian, Spanish, Polish, and Ukrainian.
Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO), collaborating closely with Technical Support, Repair, Marketing, and Channel Sales & Operations.
Job Description

As a Customer Service Intern in the General Inquiries and Marketing Leads  team, your responsibilities will include:

• Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners. The primary focus areas are product information and marketing inquiries.

• Triaging cases and collaborating with various internal stakeholders.

• Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.

• Identifying, researching, and resolving customer complaints or product questions using the internal knowledge base.

• Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.

• Monitoring incoming leads from web forms, whitepaper downloads, webinars, marketing campaigns, and responding within defined SLAs.

• Conducting initial discovery to determine lead "fit" by Outbound Call/Email based on internal criteria.

• Ensuring all marketing attribution data is correctly captured so the marketing team can track it.

• Working closely with the Marketing team to stay updated on current promotions, product launches, and brand messaging.

• Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

•  Proficiency in both written and spoken English is required (Italian would be beneficial).

• Demonstrated critical thinking abilities and a strong focus on problem-solving.

• Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.

• Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.

• A high degree of self-motivation and a strong commitment to achieving success.

• Meticulous attention to detail, a proactive approach, and a capacity for innovative, unconventional thinking. 
   

  Benefits:

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel RequirementsNone
Relocation ProvidedNone
Position TypeIntern

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.