Talent…innovation…passion…our employees are pouring their hearts into building a better world! CCA Global Partners connects family-owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world. We offer a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families. Bring YOUR talent, innovation, and passion to CCA and together we’ll make an impact on the world around us!
Tired of retail customer service? Come put those skills to work 8a to 5p with no weekends! Landing that perfect dream job could be right under your nose as a Customer Service/Expeditor Support Rep in our St. Louis Office. We are seeking a customer service driven and excellent communicator to be responsible for providing support and contacting our small business members (contractors and flooring store owners) for expediting status of job assignments related to insurance program participation.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays after an initial in office training period of approximately 90 days.
Our Customer Service/Expeditor Support Rep will:
- Communicate with members to ensure timely submission of all required job assignment data as per program requirements.
- Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, job notifications, and assignments or reassignments.
- Provide incoming frontline phone support to our members and insurance carrier partners to assist with issues as outlined above.
- Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
- Provide ongoing support for program timeline requirements, guidelines and expectations, best practices and any additional support/information as needed.
- Contact carrier partners for estimate approvals, additional assignments, and payments as well as handle escalated claim issues to resolution and assist with estimate documentation needs as needed.
Do our requirements match YOUR background?
- High school diploma: Associate’s in Business administration preferred.
- 1-2 years’ business-related experience and/or customer service experience; Insurance industry and/or customer service experience preferred.
- Comfort level of interacting and having coaching sessions with contractors on the phone.
- Ability to easily learn new complex software programs.
- Basic math knowledge, personal computer, and Microsoft Office skills.
- Excellent interpersonal, verbal, & written communication skills.
How we take care of YOU
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth, and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
What’s so special about us?
CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today’s evolving marketplace.
Thriving on our core values and approaching success with the CCA Way.
Proud to be an Equal Opportunity Employer.
#LI-HYRBRID #ZR
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace.
More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group.
CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more.
By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success.
CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
