Customer Service Executive

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Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:
1. Accept / Process orders and follow up to the delivery
This involves
1.1. Customer liaison
Accept and process orders seeing through to delivery.
Keep customers regularly updated on the progress of their orders. Regular informal conversations with
customers to strengthen the relationship whilst finding out valuable information such as competitor
information and their internal activities
1.2. Production liaison
Ensure clear information being sent to production along with the factory sheets. Follow through factory
sheets to ensure delivery dates are met. Maintain dialogue with the key people such as Shift Managers’
Production Planner and Team Leaders to improve customer satisfaction.
1.3. Marketing/Sales liaison

Ensure all price quotes being sent on time. Have two way communications with the Sales team in order to
avoid different information being given to customers. Regular informal discussions with the sales team to
share the customer/market information.
1.4. Finance liaison
Ensure clear instruction given to Finance team for invoicing and other billing activities such as change of
contact details and new requests.
1.5. Sister company liaison
Ensure that we have the most up to date information when handling critical situation related global
accounts. Negotiate better terms when factoring orders
2. Handling customer complaints with the help of the help desk
3. Visit customers if required along with Sales/CRM
4. Lead small groups (Retailer wise)
5. Assist team members to improve their skills and knowledge

OTHER RESPONSIBILITIES
1. Help the Assistant Manager Customer Service in developing CS team and it’s standards to meet future
customer expectations.
2. Report customer/market activities to the Assistant CS Manager.
3. Take leadership and cover for other CS executives in their absence.
4. Identify skills and knowledge of team members and effectively manage their talent to achieve set
objectives through guiding them to achieve individual objectives.
5. Ensure ISO quality, Environment, health and safety standards are adhered to and all activities in the
department are carried out in complaint with the Standard Operations Procedure.
6. Continuously improve and develop your knowledge and skills in the job through training and development
initiatives provided to you by the company.
7. Give feedback regarding your training to the in the follow up on actions taken after training
8. Responsible that company policies , procedures and regulations are followed at all times and to protect
confidentiality of company and work related information at all times

Qualifications

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:
1. Knowledge of business functions in apparel industry for minimum 3 years
2. Strong negotiation, communication, planning, presentation and analytical skills.
3. Excellent oral , written communication and interpersonal skills

EDUCATION:
1. Four passes in GCE A/L. Part qualification in CIM or equivalent qualification

Additional information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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