Customer Service Executive

| Singapore, SGP | Hybrid
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Job Description:

  • Attend to incoming calls
  • Process Quotations, Sales Orders, Invoices
  • Check payment status and Update in system
  • Update Customers on delivery schedule and any revisions thereof
  • Ensure all Orders are acknowledged and executed in a timely manner
  • Provide accurate and complete information (Sales Orders / Shipping Documents) to Customers and ensure these are valid
  • Process rejects on quotations or shipments to/by Customers
  • Meet on-time delivery as per delivery commitment
  • Keep good records of customer interactions, customer accounts including maintain good filing system
  • Handle Customer complaints, provide appropriate solutions and / alternatives within time limits, follow up actions to ensure issues are resolved
  • Prepare and Update reports
  • Attend meeting when required
  • Any other tasks as assigned

Requirements and Skills

  • Diploma in Supply Chain/Business/Production/ Manufacturing
  • Minimum 2 years-experience in Customer Service or Planning or Buying
  • Knowledge and experience in MS Office and ERP system preferred
  • Able to communicate and write well
  • Able to think fast and is solution-oriented
  • Must be a Team Player
  • Ability to multi-task, prioritize and manage time effectively
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Technology we use

  • Product
  • Sales & Marketing
  • People Operations
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • WordpressCMS
    • hubspotCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • TrelloProject Management

An Insider's view of Doodle Labs

What makes someone successful on your team?

We are a lean team, and we are still building out the foundation that we can use to scale our company. So success really looks like being a dynamic team player, being creative in your role and seeing what else can be added/improved.


VP of Marketing

What are Doodle Labs Perks + Benefits

Team based strategic planning
Open office floor plan
Flexible work schedule
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Hiring practices that promote diversity
Health Insurance + Wellness
Dental insurance
Vision insurance
Health insurance
Financial & Retirement
Vacation + Time Off
Paid holidays
Paid sick days
Office Perks
Free snacks and drinks
Onsite office parking
Professional Development
Job training & conferences

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