Job Responsibilities:
- Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
- Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
- To collect and record all relevant information accurately
- To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required
- To ensure merchants are kept informed of the progress of their enquiries/complaints
- To prepare reports for tracking and records purpose
- To achieve individual performance expectations and development
- To perform any ad-hoc tasks assigned
Job Requirements:
- Minimum 1 year experience in Customer Service preferred
- Required languages: English, Cantonese, Mandarin - able to speak, read and type as role requires candidate to serve the Singapore and Hong Kong markets
- Experience in fintech or banking industries would be an advantage
Others:
- Basic salary of MYR3000-4000 + Attractive monthly KPI incentives up to MYR1000!
- Rotational shift work (5 working days per week)
- Training will be provided
- Annual leave + Birthday leave + Medical leave provided
- Group Medical Insurance entitlement upon confirmation
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工作職責:
- 為區域商戶提供�面的客戶服務支持，�括香港和新加坡市場
- 通過電話和即時消息及時有效地解決商戶諮詢，確保一流的客戶服務體驗
- 準確記錄所有查詢
- 遵循�司SOP服務商戶需求
- 實現個人績效期望和發展
工作要求:
- 至少1年客戶服務經驗�優�
- 所需語言：廣東話、英語、普通話 - 能說、讀和打字
- 能熟練使用電�軟件，如接線系統、CRM 系統、google sheet
- 能即刻上班�優�
- 有管理經驗�優�
員工福利：
- 底薪 MYR3000-4000 起 (視乎經驗) + 每月KPI獎勵高達 MYR1000!
- 5個工作日制, 輪班
- 提供在職培訓
- 提供年假+生日假+�假
- 確認後可購買團體醫療保險
- 定期團體活動
- 晉升機會、到訪香港或新加坡參與�司聚會之機會-
What We Do
We empower businesses to operate effortlessly and without distraction, allowing them to focus entirely on their growth and delivering value to their customers. Merchants continue to lag behind in digital transformation because technologies are too complex and expensive; we strongly oppose this. KPay aims to bridge the gap between technology and business growth. We are committed to creating a more inclusive and intuitive approach to running a business that enables merchants to reach their maximum potential. Together with our financial technology platform, merchants have access to affordable business tools and customized financing solutions, ultimately achieving our mission of placing the power of technology into everyone's hands.
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