Customer Service Executive - Fluency in both Spanish & Portuguese - Sunday to Thursday from 14:30-23:00
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***The shift pattern for this role is Sunday to Thursday from 14:30-23:00***
***Fluency in English, Spanish and Portuguese is required***
We are seeking an innovative Customer Service Executive, fluent in Spanish, Portuguese and English to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities.
As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.
This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience.
You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.
The Value Your Will Bring
You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman.
The Skills You Will Bring
Full fluency in English, Spanish and Portuguese
You have a strong focus on customer experience and the urgency in which it should be delivered.
You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
You have customer relationship-building skills.
You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.
At Workhuman®, our mission is to bring more humanity to the workplace. We recognize and embrace individual differences and believe that diversity, inclusion, and belonging are essential to our long-term growth and success. We encourage candidates from all backgrounds and experiences to apply—even if you don’t feel you meet every qualification listed above. We’re looking for collaborative, innovative humans with a growth mindset who can bring unique perspectives to our team.
We are also committed to creating an inclusive and accessible application process for all candidates. If you require any accommodations or support during the application or interview process, or encounter any accessibility barriers, please contact us at [email protected]. We are dedicated to ensuring equal access to opportunities for all individuals.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Skills Required
- Full fluency in English, Spanish, and Portuguese
- Strong customer experience focus and urgency in service delivery
- Ability to build customer relationships and resolve disputes across cultures
- Ability to use technology systems accurately and effectively to update customer records and follow automated workflows
What the Team is Saying
Workhuman Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, mental‑health support, and deductible offsets via an HRA. Public benefit listings and employer descriptions consistently outline robust core health programs and supportive add‑ons.
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Parental & Family Support — Family‑forming and caregiving benefits are highlighted, including parental leave for all parents, fertility support via Carrot, adoption assistance, childcare‑related programs, and abortion travel support. These programs are positioned as a strong element of the package.
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Leave & Time Off Breadth — Paid time off, holidays, sick time, volunteer hours, and flexible/hybrid work practices are emphasized across sources. Additional programs like summer hours and occasional companywide breaks reinforce breadth beyond basic PTO.
Workhuman Insights
What We Do
Workhuman® is helping companies meet today’s biggest human capital challenges - including unprecedented turnover, employee engagement, hybrid work environments, and DE&I - through the Workhuman Cloud®, a secure SaaS platform that provides the industry’s best-in-class Social Recognition® solution. Co-Headquartered in Dublin, Ireland, and Framingham, Massachusetts, USA, Workhuman has been pioneering the human workplace to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in 30+ languages, in 180 countries, generating 100 million moments of human connection. Workhuman, employs over 1,000 people – including over 500 humans in North America who sell and market our solutions and services at scale, committed to helping companies improve returns on their most important investment– their people.
Why Work With Us
We love what we do because we’re creating a better future for the workplace – and beyond – through our technology and our people. We’re building cultures of gratitude, celebration, and human connection for leading global brands – and that starts with our own. Here, you can bring your true, authentic self to work. Every day.
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