Customer Service Capabilities Lead LA

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You coordinate and implement our operational excellence program to help our leaders deliver results. A core part of this role is to create a continuous improvement (CI) mindset and to provide tools and technique capabilities to develop organizational self sufficiency.
How you will contribute
You will:

• Apply CI principles, tools and techniques to create a zero-loss culture that enhances our capabilities in loss identification, loss eradication and prevention
• Nurture a CI culture that challenges the status quo and changes our employees' behaviors
• Provide training on CI tools and techniques to drive teams through CI cycles. You will also coach employees so they can successfully achieve their targets
• Encourage leaders to manage performance using balanced score cards. You will also coordinate the KPI performance review, using root-cause analysis for those out of target and implementing corrective actions
• Benchmark externally, ensuring where relevant that best practice and new tools are deployed I collaboration with internal partners

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in implementing CI processes (e.g. TPM for manufacturing, Lean Six Sigma in consumer goods industry)
• Servant leadership and great team player
• Experience in change cultural and management processes
• Effective communication and organizational agility
• Strategic approach/thinking and strong capacity of influence
• Ability to teach others and develop talent
• Results oriented and prepared to deal with ambiguity
• Experience in continuous improvement, project/engineering, production

Inglés Avanzado
100% Home office
Oportunidad para todo LATAM
No Relocation support available
Business Unit Summary
Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta , Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Process excellence
Business Capability