What you’ll do:
- Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
- Handle, investigate customer concerns and provide solutions
- Attend to enquiries, educate the customer and ensure first contact resolution
- Interact with our Driver Operations & Finance team on a regular basis
- Record details of enquiries, comments or complaints
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.
What you’ll need:
- Bachelor's degree or college experience preferred
- Minimum 1 year experience in customer service/contact center/BPO is preferred
- Proficient and confident when using German and English in communication (both written and verbal)
- Positive, customer-oriented individual with strong communication skills
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
- Willingness to work flexible shift schedules, including early mornings and public holidays
- Computer literacy; familiar with Google, spreadsheets, instant messaging
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What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
