What You’ll Do:
- Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
- Support frontline CS operation teams to ensure operational excellence and excellent customer service.
- Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
- Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
- Complete ad-hoc assignments from CX Functional team.
- Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
Requirements:
- Advanced skill in Excel & PowerPoint.
- Proficient in Arabic - speaking, writing & reading.
- Good Communication Skills in both Arabic and basic communication in English.
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What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
