Customer Service Associate

Company Description

Sutherland is now hiring Motivated and Passionate individuals to join our team as Customer Service Representative. Are you passionate about helping others? Are you focused, enthusiastic, and want to make a difference in people’s lives?

If this describes you to your core, we want you on our team!

Job Description

Your goal: To exceed client and company expectations by answering inbound calls and responding to emails to provide outstanding support and guidance. Like the sound of it? Then keep reading!

This is a dynamic position where you will tap into your multitasking abilities to respond to customer inquiries about programs and services via phone and email. You will resolve issues and answer questions by investigating questions to provide the best solution for our customers.

This full-time, permanent opportunity offers competitive pay, health benefits, top-notch training, promote-from-within advancement opportunities, and employee recognition programs.

We’ll allow you to showcase your superior customer-minded mentality while developing your expertise in all aspects of customer service. We’re looking for dynamic, empathetic, outside-the-box thinkers with the individual initiative to do everything possible to ensure every customer is beyond satisfied.

Qualifications

Our most successful candidates have:

• Passion for the customer and the customer’s experience
• Thrive in a team-oriented environment
• One or more years of Member Service experience with complex product offerings and high-level VIP Members.
• Demonstrated ability to perform at a high level to support our high volume of inbound calls, Emails, and Web Inquiries.
• The ability to recognize and respond to customer needs and demonstrate a sincere commitment to resolving those needs
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret and address customer needs
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
• Primary PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) Experience
• Experience working with CRM applications preferred
• Experience working with membership-based organizations or non-profits preferred.
• Minimum of a High School diploma or GED
• Internet

Minimum Internet speeds of 5 Mbps upload and 15 Mbps download. Regardless, your connection must, in all cases, continuously support outstanding call quality and high-speed interactive response rates while working with client tools. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all. 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.