Customer Service and Logistics Specialist

Who we are?

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,392 cups per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Australian favourites such as Moccona, L’OR, Harris, Campos Coffee, Piazza D’Oro, Espresso di Manfredi, Pickwick and more.

What’s it like to work at JDE Peet’s?

At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We offer our people a range of learning and development programs to support their personal growth, and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

We care about our environment and are rooted in our Common Grounds sustainability program which focuses on Responsible Sourcing, Minimised Footprint and Connected People.

Apply to unleash a cup of amazing for your career. Unleash your possibility!

Find out more at https://careers-au.jdepeets.com/

In this newly created role, the Customer Service and Logistics Specialist will support the order to cash process by processing sales orders with accuracy and in a timely manner. The Specialist will proactively manage escalations and risks within our transport and warehousing network to ensure on-time customer delivery. This role will be based at both our North Sydney and Kingsgrove offices with hybrid working. Are you up for this challenge? 

In this role, you will:

• Provide exceptional customer service and logistics support
• Process sales orders and ensure on-time and in-full order fulfillment
• Manage KPIs with 3PL warehouse and transport partners to ensure SLAs are being met
• Process and record vendor invoices
• Manage master data and support incident-resolution

Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark. For this role as a Customer Service & Logistics Specialist, we’re looking for someone who has the following skills and experience:

• You hold at least 2 years’ experience in a similar logistics and/or customer service role
• You have excellent written and verbal communication skills
• You are meticulous, with the ability to problem solve autonomously
• You are proficient in systems such as MS Excel an SAP
• Flexibility to work across both North Sydney and Kingsgrove locations as required

What’s in it for you?

• Hybrid working – up to 2 days a week working from home #LI-Hybrid
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
• Access up to two days of special event leave per year to utilise for your birthday, school events, moving, or volunteering!
• Campos Coffee discounts up to 50% off
• Free parking at our Kingsgrove office
• Opportunity to purchase up to 10 days of additional Annual Leave per year

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise)!

Our DE&I Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.