Customer Service Agent

Position Title: Customer Service Agent
Position Type: Temporary - Full-Time
Position Location: Lewedorp
Grade: Scale 40HR10
Requisition ID: 37441
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
As a Customer Service Agent Export, you will be focus on customer service and logistic related support to McCain International Regions concerning order, shipment coordination, export documents and claims. The Customer Service Agent needs to develop and implement 'best practice' processes to maximize efficiency, work together with Sales and other Supply Chain departments, being customer satisfaction oriented.
What you'll be doing.

• Follow-up on the order-process for export
• Coordinate stock transfers, allocation to orders
• Maintain the delivery process
• Follow up forecast consumption and alert S&OE team/ demand planning on deviations
• External communication / business relationship with: customers, Dutch authorities, logistic suppliers
• Internal communication with: all supply chain departments, Mc Cain Intercompany regions
• Optimizing container loading planning in cooperation with the container planning manager or transport Cell in France
• Export documentation issuance
• Report on KPI
• Claim coordination / credit note issuance
• Respect S&OE team instructions in case of shortage
• Take action on slow movers stock

What you'll need to be successful.

• Experience with customer service and someone who is customer oriented
• Experience with managing orders
• Knowledge of SAP MM/SD and Microsoft Office
• The ability to speak and write Dutch and English fluently
• MBO level 4 Logistics or comparable education level
• Ability to handle stress, with an eye for details

• Proactive, collaborative approach and ability to work well in teams
• Excellent communication and problem-solving skills
• Strong customer orientation

Benefits of the role.

• A varied and responsible job in an effective and international team with flat hierarchies
• Fix-term employment contract
• Partial working from home is possible (60% in the office, 40% remote work)
• Competitive salary
• Local benefit (Health and Pension insurance)
• Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
• Friendly atmosphere.

About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Customer Service
Division: Continental Europe
Department: Customer Service Export
Location(s): NL - Netherlands : Zeeland : Lewedorp
Company: McCain Foods Holland B.V.