Customer Serice Assistant PT

Posted 18 Hours Ago
Be an Early Applicant
10 Locations
In-Office or Remote
Junior
Other • Professional Services • Transportation • Utilities
The Role
Provide reference and reader advisory services, assist patrons with circulation tasks and account management, handle cash/fines, shelve and maintain collections using Dewey Decimal classification, and perform other recurring library duties under general supervision.
Summary Generated by Built In
Under general supervision, provides reference and readers advisory services; assists customers with specialized library operations; and performs other recurring Library duties.

ESSENTIAL JOB FUNCTIONS

  • Assist patrons with information, education and recreational reading needs through reference and reader advisory services while utilizing basic search and retrieval skill.  Sources of information may include print material, electronic research databases and community information sources or organizations.

  • Negotiate patron account information, to apply library circulation policies and procedures, to perform standard data entry tasks utilizing automated circulation system; and ability to collect fines and fees through a cash management system.

  • Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or the information need expressed in the user's inquiry.

OTHER JOB FUNCTIONS

  • Shelve library materials using knowledge of the Dewey Decimal classification system and assist with collection maintenance activities.

  • On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

  • Basic knowledge of information-finding strategies.

  • Basic knowledge of automated circulation system functions.

  • Basic knowledge of, and familiarity with print sources, online catalogs, databases, CD-ROM sources, and remote information access sources.

  • Basic knowledge of how library materials and information sources are organized.

  • Basic knowledge of Dewey Decimal System classification and alpha-numeric filing system.

  • Basic knowledge of and familiarity with the library collection; literature of various subject areas, both fiction and non-fiction; and, authors and titles, both current and standard.

  • Skill in making simple arithmetic calculations.

  • Skill in cash registering and handling of monies and balancing accounts.

  • Skill in utilizing Windows-based software.

  • Skill in adapting to changes and upgrades in computer software.

  • Skill in utilizing basic word processing and spreadsheet software.

  • Skill in analyzing information needs with careful attention to detail.

  • Skill in working with others in a team approach.

  • Skill in thinking logically, analytically, and in the abstract.

  • Skill in establishing rapport with a library user quickly and easily.

  • Skill in reading and interpreting bibliographic information in various formats.

  • Ability to easily adjust to fluctuating work levels and move within the library system as assigned.

  • Ability to exercise discretion with patron records.

  • Ability to lift up to 50 lbs.

  • Ability to push and pull up to 300lbs.

  • Ability to move up to 75 lbs.

Qualifying Education and Experience

  • One (1) year of college.

  • One (1) year of customer service experience in a bookstore setting or library.

  • Or an equivalent combination of education and/or experience. 

PREFERRED QUALIFICATIONS

Preferred Education and Experience

  • Bilingual in Spanish or Vietnamese.

Employment Screenings Required

  • Criminal Background Check

  • Health Performance Evaluation (HPE)/Physical Examination

City of Arlington is an Equal Opportunity Employer.

Skills Required

  • Basic knowledge of information-finding strategies
  • Basic knowledge of automated circulation system functions
  • Familiarity with print sources, online catalogs, databases, and CD-ROM sources
  • Basic knowledge of how library materials and information sources are organized
  • Basic knowledge of Dewey Decimal System classification and alpha-numeric filing
  • Skill in making simple arithmetic calculations
  • Skill in cash registering, handling monies, and balancing accounts
  • Skill in utilizing Windows-based software
  • Skill in basic word processing and spreadsheet software
  • Skill in adapting to changes and upgrades in computer software
  • Ability to exercise discretion with patron records
  • Ability to establish rapport with library users quickly
  • Ability to lift up to 50 lbs
  • Ability to push and pull up to 300 lbs
  • Ability to move up to 75 lbs
  • One year of college (or equivalent)
  • One year of customer service experience in a bookstore setting or library (or equivalent)
  • Criminal background check
  • Health Performance Evaluation / Physical Examination
  • Bilingual in Spanish or Vietnamese
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The Company
3,700 Employees
Year Founded: 1876

What We Do

The City of Arlington, Texas, is the 50th largest city by population and the fourth most diverse in the United States. Known as the 'American Dream City,' it provides comprehensive municipal services and fosters a business-friendly environment to support economic growth. The city is a hub for various major employers and sports franchises, striving to create a sustainable and inclusive community for all residents.

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