Customer Sales Support

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Role

Join our Business Effectiveness team

As a global leader in beverage alcohol, at Diageo, we’re proud of our collection of timeless brands including Baileys, Guinness, Gordon’s and Smirnoff. We boast a rich history of character and outstanding products. And, to maintain and grow our unique position, we need a team of passionate data analysts who can revolutionise the way we understand our markets and secure our success for the future.

The role reports into the Commercial Transformation & Business Effectiveness Manager for Iberia (Spain & Portugal) with the following job dimensions:

• Ensure consistency of commercial data in systems.
• Consolidate information from different sources to aid the tracking and analysis of commercial investments and results.
• Ensure smooth functioning of the commercial processes, related to data and investments.
• Ensure transparency of all system and process issues encountered in the day-to-day operations of the sales team working with the Commercial Efficiency Manager to address those and guarantee continuous improvements.
• Act as a guide on sales processes and information for Commercial Transformation Projects.

The Sales Customer Support has an ongoing responsibility including but not limited to:

-Ensure accurate functioning of sales systems and processes
(EDGE, CPD, Trax, UVE, Anaplan):

• Regular review and update of customer hierarchies (direct and indirect).
• Regular update of product hierarchies in UVE sales systems,
• Review outlet matching in UVE together with the supplier to ensure reliable information within in the tool together.
• Regular update of routes and facilitate with the GBO team the right routes when changes occur.
• Ensure the right access to needed tools to the new joiners.
• Fill in templates, guide the commercial team through processes that generate changes in the systems.
• Fill out templates required for setting targets in the tools.
• Regular update of outlet database in Trax.

-Consolidate system and process issues for continuous improvement:

• Lead the Sales Desk tickets, consolidating all commercial issues into one single tracker.
• Raise tickets to respective teams within Service Now or respective solution
• Ensure Product Owners (EDGE, Data, Diageo One, Trax) and the Commercial Effectiveness Manager are aware of the issues and have action plans to address those.

-Act as an expert on commercial processes and information for new projects:

• Fill out templates required for new projects.
• Give input for process reviews and improvements based on day-to-day opportunities identified in the role.

-Support the commercial and customer marketing team in day-to-day processes:

• POS Stock and VAPs management and tracking, to guarantee availability along the execution period.
• PO Creation for merchandizing agency payments.

The end outcome of this is to ensure efficient commercial operations growing the time spent of the sales team with customers and value-added activities.

About You

Qualification and Experience:

• University graduate or equivalent experience
• Commercial experience in Merchandising, Field Sales, Distribution management, or support positions to the commercial organization.
• Some experience with performance tracking and managing large sets of data.

Skills:

• Detail oriented, creative, and flexible that allows to find the best solution for improving processes.
• Good analytical skills to enable collaborators to find opportunities.
• Organized and able to prioritize high workload.
• Able to build and sustain excellent relationships with multiple partners.
• Sophisticated Excel knowledge.
• Must speak Portuguese and English

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work life balance policies and wellbeing activities
• Subsidized gym membership
• Comprehensive health insurance for you and your family
• Lunch vouchers
• Annual bonus dependent on performance
• Employee Assistance Programme (VivoFácil).

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.