Customer & Sales Support Representative

About Justrite Safety Group 

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. 

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion. 

About Spill Crew 

Spill Crew is an industrial safety company. We are a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.  

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. 

The contribution you will bring to this role: 

The purpose of this position is to serve as the key contact for both external and internal customers regarding all Spill Crew product lines via telephone or online replies. This position supports the customer fulfillment process by performing all aspects of customer order management. The ability to review and recommend improvements and enhancements within Customer Service and Spill Crew systems and processes is key to ensuring the best customer experience.    

In this role, you will report directly to the Manager Spill Crew, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. 

This position is based at our facility in Kewdale, WA.  

About the team: 

As a member of our Spill Crew Sales team, you will have the opportunity to drive our sales efforts that have a real impact. Our sales team is dedicated to building and maintaining strong relationships, ensuring that we deliver the best possible outcomes for our partners and customers. With a strong focus on customer satisfaction, you will be part of a team that is recognized for its commitment to excellence and customer-centric approach.  

What you will do at Justrite: 

• Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity.  This includes all ordering methods   

• Research, analyze and provide solutions to customer service issues daily, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues.  

• Pro-actively maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities.  

• Issue return authorization and billing adjustment requests for billing reconciliation.  

• Manage specific customer requirements with key customers.  

• Demonstrate strong customer service product knowledge, willingness to help customers and dive into assisting others as needed  

• Keep current on product information/knowledge, marketing and system capabilities.  

• Investigate, review and recommend improvements within Spill Crew customer touching areas.   

• Develop, distribute and monitor customer surveys to assist with information mining.  

• Prepare reports, identify trends and communicate to management as requested  

• Diligently follows safe work practices for yourself and team members at all times. 

• Be knowledgeable about all Spill Crew product lines and confidently answer questions for prospective customers in a timely manner.  

• Achieve sales targets set for the month/year.  

• Contact new and existing customers to discuss needs.  

• Continuously improve through feedback.   

Your skills and expertise: 

To ensure your success from day one in this role, Spill Crew requires the following qualifications at a minimum: 

• High school graduate or equivalent.   

• Two + years of Customer Service experience in a fast – paced business environment   

• Strong proficiency in Microsoft Office, Salesforce and ERP platforms. 

Additional qualifications that could help you succeed even further in this role include: 

• Positive attitude and desire to grow internally with the company   

• Professional telephone etiquette with all internal and external customers   

• Must be computer literate and experienced in Microsoft Office applications  

• Ability to organize, set priorities, meet deadlines and perform multi-tasks.   

• Excellent communication and interpersonal skills and detail oriented  

• Very strong organizational skills, attention-to-detail and commitment to accuracy.  

• Ability to multi-task and work in a fast-paced team environment efficiently and effectively.  

• Display follow-through on all tasks and a readiness to do what it takes, flexibility and willingness to work overtime, if necessary, to complete assignments and meet deadlines.  

• Strong Customer Service skills to listen to concerns of a customer to be able to address their needs.  

• Strong initiative and self-motivated; Team oriented with the ability to work collaboratively.  

Compensation: 

The compensation will be commensurate with experience.  Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. At Justrite, we have an annual evaluation system that supports professional and financial growth based on achieved results and objectives. 

Benefits: 

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You will receive a competitive salary and benefits package. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.  At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. 

Why Choose Justrite Safety Group? 

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. 

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!