Customer Sales Specialist

| Bloomington, MN, USA +1 more | Remote
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Position:
Customer Sales Specialist
Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
What You'll Be Doing:

  • Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider (OSP) engagements.
  • Assist in maintaining performance expectations further to enhance Arrow's position within each customer and supplier.
  • Will handle more complex discrepancies, interfacing directly with OSPs, and recommend solutions and action plans to internal sales team staff.
  • Heavily involved with positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse.
    Responsible for the Order to Invoice Process, including but not limited to Direct expedites with test houses (OSPs) and the ability to manipulate and manage account-specific backlog reports with test houses. This includes pulling data, utilizing Excel, and ensuring responses are received back in a timely manner.
  • Completing Work Orders (WOs) in Oracle, including managing delivery documents to test houses (where applicable). Managed outbound orders for end customers with great accuracy and attention to detail.
  • Support sales team with direct sales contact, ensuring quick and complete follow-through on inquiries from sales, test house, and end customers.
  • Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), and FQR (Field Quality Request) where necessary.


What Are We Looking For:

  • Has developed knowledge and skills through formal training or considerable work experience. Entry-level often for those with work experience in the skill area
    Works within established procedures with a moderate degree of supervision
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
  • Intermediate Microsoft Excel skills are required
  • Requires a 2-year degree and 2-4 years of experience
  • New hires are expected to be in person for the initial 8 weeks of onboarding; once this period is completed, the employee will then move to hybrid (3 days in office, 2 remote)


What's In It For You:
At Arrow, financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off
  • Tuition Reimbursement
  • Growth Opportunities
  • And more!


Due to contractual requirements with the federal government, viable candidates must be US citizens.
Annual Hiring Range/Hourly Rate:
$28.56 - $34.90
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)
Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.
Time Type:

Full time
Job Category:

Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

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Candidate Location Eligibility:
Colorado, CO

Technology we use

  • Engineering
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An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!

Stephen

Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.

Lia

Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.

Kristen

Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.

Michelle

Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.

Taylor

Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Onsite office parking
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Customized development tracks

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