We are currently looking for a Customer Service Representative (Italian or German Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.
This position follows a hybrid work model from our office based in Porto.
Your main responsibilities will include:
Managing the Order-to-Invoice process,
Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
Order management and backlog monitoring,
Handling and responding to customer requests and backlog changes,
Coordinating with internal departments such as Sales and Logistics,
Ensuring On-Time Delivery in line with customer and company targets,
Driving customer satisfaction and process efficiency.
What we are looking for:
Proficiency in both Italian or German (C1-C2 level) is essential, and English at a minimum B2 level,
Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
Previous experience in Customer Service,
Excellent communication and coordination skills,
A customer-focused mindset,
Strong team player.
What we offer:
We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.
#LI-AZ1
Location:PT-Porto, Portugal (Avenida da Boavista)Time Type:Full timeJob Category:Business SupportSkills Required
- Proficiency in Italian or German (C1-C2)
- English language proficiency (minimum B2)
- Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced)
- Previous experience in Customer Service
- Excellent communication and coordination skills
- Customer-focused mindset
- Strong team player
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Healthcare Strength — Healthcare offerings are positioned as robust, with multiple medical plan options and access to telemedicine, EAP, and wellbeing programs. Income-banded premium support is described as helping keep the base plan more affordable for lower earners.
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Leave & Time Off Breadth — Time-off programs include unlimited PTO for U.S. salaried employees alongside accrual-based vacation and sick programs for hourly staff. Paid parental leave is described as available with a defined fully paid period for new parents.
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Parental & Family Support — Family-focused supports include subsidized back-up childcare and eldercare days and dependent-care spending options. These offerings add practical value beyond base pay, particularly for caregivers.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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