Customer Sales Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Customer Sales Manager, Costco contributes to Haleon's success by executing a profitable selling strategy and is responsible for managing key relationships at Costco Wholesale. This includes negotiating customer agreements that deliver against annual Haleon operating plans while successfully delivering against the customer's expectations. The CSM is Haleon’s “ambassador” to the trade and represents the entire range of company products at Costco Wholesale, while leading planning cycles and ensuring the Costco Buying Teams’ needs and expectations are met. Further, this person must prepare and conduct monthly/quarterly internal presentations and have excellent internal/external relationship building skills to engage and connect Haleon and Costco teams, to identify value-creation opportunities, to build trust and endorse and support the execution of initiatives, plans and strategies that support the Club class of trade.

This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Consistently deliver against the sales and customer profitability targets

• Collaborate cross-functionally w/ Customer Strategy, Operations and Finance to ensure execution excellence

• Develop and lead channel/business unit development, including e-commerce, business delivery, and international opportunities and negotiations

• Consistent commitment to focus on the presence of brands and claims in the club environment

• Help to uncover insights that lead to engaging activation strategies and connect Haleon brands to Shopper needs

• Lead on-going customer business planning sessions while balancing achievement of HALEON equity and customer goals.

• Document complex issues and proposals in succinct and persuasive manner; present to groups representing multiple and dissenting points of view; and execute a negotiation strategy.

• Demonstrate excellent all-around financial acumen across the whole P&L, including Price, GTN / Net Revenue Management.

• Proactively identify competitive activity at Costco and in club which may have major, long-term impact on Brand and Corporate goals and strategies. Provide recommendations and cost-effective plans of action.

• Work closely with Haleon Customer Marketing teams to ensure complete communication of trends and opportunities for brand development. Execute strategic initiatives on core brands that build long/short-term sales for Haleon and customer categories.

• Assist in developing new analytical tools and processes, identify and forecast opportunities for customer action plans.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree

• 5 + years’ experience working directly with Costco and/or other large customers.

• Experience with Circana (IRI), POS data, Retail Link, and Category Management

• Strong Analytics & business acumen - proven track record of success in account management with a focus on fact based, analytical selling

• Required travel is 25%

Preferred Qualifications:

• MBA

• Effective communicator across different mediums (oral, written, face-to-face, and remotely via available and new technology

• Experience engaging senior level executives and building relationships

• Ability to execute strategies and tactics to drive consumer/shopper engagement along the path to purchase

• Demonstrated ability to analyze data, mine for insights and develop conclusions/strategy

• Proven ability to Influence and collaborate effectively as part of a team and with key stakeholders

• High integrity, fairness, and transparency

 The salary range for this role is  $137,185 -  $188,630 USD + bonus

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.  We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

 Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [email protected]. Please include the following in your email: 
Use subject line: ‘Haleon Careers: Job Accommodation Request’ 
Your Name and contact information 
Requisition ID and Job Title you are interested in 
Location of Requisition (city/state or province/country) 
Description of specific accommodation you are requesting 
Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.