At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that!
When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love.
Summary of Position:
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.
Responsibilities:
- Provide our customers with excellent service
- Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs
- Identify the customer’s product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
- Follow policies & procedures to ensure quality & consistency on every customer interaction
- Consistently meet and exceed Customer Care accountabilities
Qualifications:
- HS diploma or GED
- 1 - 3 years of Customer Service experience preferred
- Ability to offer, promote and sell products/services to existing and prospective customers
- Great communication skills
- Ability to type at least 40 words per minute
- Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
- Passionate about improving the customer experience
- Ability to thrive in a fast-paced environment with change
Accountabilities:
- Sales Goals
- Branded Customer Satisfaction Scores
- Quality Assurance
- Attendance
- Wrap Time
- Compliance
- Unavailable Time
- Average Handle Time
Relationships:
- Directly reports to Assistant Manager
- Works in conjunction with all Customer Care Specialists
#LI-TS1
To learn more about PetSafe Brand and Invisible Fence® Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com
What We Do
PetSafe Brands is the leading manufacturer of pet products with an overall purpose of unleashing freedom for pet parents by keeping their pets happy, healthy, and safe. Our family of brands include PetSafe® (www.petsafe.com), Invisible Fence® Brand (www.invisiblefence.com), SportDOG™ (www.sportdog.com), Kurgo® (www.kurgo.com) and Premier Pet™ (www.premierpet.com). We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, PetSafe Brands has grown into an international corporation selling in over 52 countries and is expanding its reach every day. Our portfolio includes a wide array of electronic training and containment systems, waste management products, fountains, pet doors, innovative treats and much more. We are headquartered in Knoxville, TN but have remote offices in various places across the globe.
At PetSafe Brands, we have an open environment in all of our offices which lends itself to collaboration and a team-oriented culture. We are dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassments.
We have a culture of wellness that engages and partners with our associates in their health. In our Knoxville HQ we have an onsite fitness center and medical clinic, and we reimburse remote associates the cost of a gym membership. A massage therapist comes onsite weekly, and we have lunch and learns often to educate our associates in their health.
Career development is also a huge part of our culture. Our online learning platform helps partner with our teammates for their development needs as well as hosting live courses each month.
The best part of our culture is arguably bringing your dog to work! It is a great reminder of why we do what we do!
