Customer Retention Spec
Purpose:
This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned.
Summary of Responsibilities:
- Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers
- Overcome customer objections with the purpose of selling products and services
- Handle customer and/or client inquiries regarding account status and follow-up of same
- Capture information and enter data into the computer system in a timely and accurate manner
- Ability to develop a strong rapport with the customer and maintain call control
- Demonstrate strong product/technical knowledge
- Ability to quickly identify customer needs and make appropriate decisions
- Demonstrate a high level of professionalism
- Flexibility to troubleshoot potential challenges with new and existing campaigns and advise management of such
- Recommend new courses of action regarding rebuttals, retention techniques, etc. to management
- Other duties as assigned
Experience/Other Requirements
- Minimum two (2)+ years’ experience in consultative heavy sales environment
- High energy with a proven track record in a sales incentive based structure
- Problem solver, analytical and advanced negotiations skills
- Excellent verbal/written communications skills
- Excellent customer service and organizational skills
- Ability to perform in a fast pace environment
- PC proficiency
Education:
- High school diploma or equivalent, college degree a plus
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- At least two years of experience in a consultative, heavy-sales environment
- Proven track record in a sales incentive-based structure
- Advanced negotiation skills
- Problem-solving and analytical skills
- Excellent verbal and written communication skills
- Excellent customer service skills
- Organizational skills
- Ability to perform in a fast-paced environment
- PC proficiency
- High school diploma or equivalent
- College degree
What We Do
Cinch makes it easy for everyone to enjoy their home to the fullest, regardless of whether they own or rent. Building upon 40 years of proven experience, Cinch uses smart, modern tools and a seamless customer support network to remove the guesswork around preventing, diagnosing, and solving a wide variety of home-related issues. We also partner with thousands of expert technicians nationwide who share our genuine commitment to providing unmatched service and value, ensuring effortless control over the ever-evolving life of a home. Cinch strives to exceed owners, renters, real estate agents and affinity partners’ expectations, every time.
