The Role
Make outbound calls to inactive gym members to encourage return and retention, resolve concerns, promote programs and offers, record interactions in CRM, coordinate with teams, and meet daily/weekly retention goals to improve member satisfaction and engagement.
Summary Generated by Built In
This is a remote position.
We are looking for a customer-focused and reliable Customer Retention Specialist to support our gym operations. The ideal candidate has strong communication skills, enjoys engaging with customers, and is confident in making outbound calls to members who are not actively using the gym to encourage continued membership engagement and retention.
Key Responsibilities:
- Make outbound calls to members who are not actively using the gym
- Encourage inactive Members to return and utilize gym services
- Build strong relationships with members and Provide excellent customer service
- Identify member concerns or reasons for inactivity and Provide appropriate solutions
- Promote gym programs, memberships, and special offers when applicable
- Maintain accurate records of customer interactions and follow-ups
- Coordinate with internal teams regarding member concerns and retention efforts
- Meet daily and weekly call or retention goals
- Assist in improving overall member satisfaction and engagement
Requirements
Requirements:
- Previous experience in customer service, retention, sales, or call center roles is preferred
- Excellent verbal and written English communication skills
- Comfortable making outbound calls and speaking with customers daily
- Strong interpersonal and relationship-building skills
- Ability to handle customer concerns professionally and positively
- Goal-oriented with the ability to meet call and retention targets
- Strong organizational and multitasking skills
- Proficient in using CRM systems, Google Workspace, or similar tools
- Reliable internet connection and a quiet working environment (for remote setup)
- Gym, fitness, or membership-based industry experience is a plus but not required
Skills Required
- Previous experience in customer service, retention, sales, or call center roles
- Excellent verbal and written English communication skills
- Comfortable making outbound calls and speaking with customers daily
- Strong interpersonal and relationship-building skills
- Ability to handle customer concerns professionally and positively
- Goal-oriented with ability to meet call and retention targets
- Strong organizational and multitasking skills
- Proficient in using CRM systems, Google Workspace, or similar tools
- Reliable internet connection and a quiet working environment (remote setup)
- Gym, fitness, or membership-based industry experience
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The Company
What We Do
Staff Outsource Solutions is a company dedicated to providing skilled virtual assistants and dedicated staff from around the world to meet the diverse needs of businesses. They specialize in offering flexible outsourcing solutions, helping clients reduce labor costs and improve operational efficiency.
