EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities
At Gen Mobile, we're committed to ensuring that cost is not a barrier to connectivity by making wireless service more accessible and affordable for al l. Customers can pay month-to-month, or if they qualify, apply for government subsidies, such as the federal Lifeline benefit, to reduce their bills. With budget-friendly plans, we empower p eople to stay connected to friends and family around the world without breaking the bank - all on America's Largest 5G Networks. Gen Mobile is not just a wireless provider; we're on a mission to bridge the digital divide and create a more connected world for all.
We are seeking a Customer Experience Lead to develop and manage programs that enhance customer engagement, build brand loyalty, and drive long-term value for our prepaid wireless customers. This role will focus on designing and executing loyalty initiatives, analyzing customer insights to improve customer retention, and collaborating with cross-functional teams to strengthen customer relationships. The ideal candidate is strategic, data-driven, and passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Develop Retention Strategies: Create and execute plans to increase customer and authorized retailer loyalty and lifetime value, including loyalty programs and outreach initiatives; manage customer outreach initiatives, including loyalty programs, special offers, and win-back campaigns
- Manages Customer Reviews Program: Oversees online reviews, responds to feedback, and ensures a strong brand presence on review platforms and improve any service gaps
- Analyze Customer Data and Metrics: Track churn, identify trends, and use data to improve retention efforts, customer experience and measure success.
- Collaborate Across Teams: Work with marketing, product, and customer service to enhance the customer experience and retention programs
- Optimize and Innovate: Design campaigns, manage partnerships, and conduct A/B testing to improve effectiveness while staying updated on industry trends
- Report and Provide Insights: Share key retention metrics and recommendations with leadership to drive continuous improvement
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree in Marketing, Business, or a related field
- 5+ years of experience in customer loyalty, retention, or engagement programs, preferably in telecom or subscription-based industries
Skills and Qualifications:
- Strong analytical skills with experience in customer segmentation and performance tracking
- Proficiency in CRM, loyalty program platforms, and marketing automation tools
- Excellent communication and project management skills
- Creative problem solver with a customer-first mindset
- Ability to work in a fast-paced environment and adapt to changing customer needs
Visa sponsorship is not available for this role
Salary Ranges
Compensation: $83,202.50/Year - $118,910.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Top Skills
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
