Ready to launch your career and make a real impact? At Globe Life, our summer internship program isn’t about busy work, it’s about diving into meaningful projects that drive our mission to help Make Tomorrow Better. As a publicly traded company, we offer a unique opportunity to gain hands-on experience, build your skills, and contribute to work that truly matters. This is more than just an internship—it’s your chance to kick-start your career and leave your mark.
Role Overview:
Could you be our next Customer Retention Intern? Globe Life is looking for a Customer Retention Intern to join the team in Summer 2027!
In this role, you will be responsible for supporting the Customer Retention team in executing a telephony migration and implementing a new outbound dialer system. You will assist with data analysis, cross-functional coordination, and training readiness activities to help ensure a smooth and successful implementation. This is a project-focused role where your analytical contributions will have a direct impact on a large-scale initiative.
This is an on-site position located in McKinney, TX.
What You Will Do:
- Assist in planning and tracking telephony migration tasks and timelines.
- Help identify and document system requirements, gaps, and risks throughout the migration process.
- Support the configuration, testing, and rollout of the outbound dialer system. Assist in troubleshooting issues identified during pre-launch testing.
- Analyze call, retention, and performance data before and during implementation to identify trends and anomalies.
- Build reports and dashboards to track key metrics throughout the project. Collaborate with the Training team to help ensure materials and agents are prepared for go-live.
- Help identify training gaps based on data findings or system changes.
- Assist with documentation, meeting notes, and action item tracking to support overall project coordination.
What You Can Bring:
- Currently pursuing a bachelor's degree in Data Analytics or a related field.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Proficiency in Excel or spreadsheet tools.
- Excellent communication and organizational skills, with comfort working cross-functionally.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Familiarity with call center systems, CRM platforms, or dialer systems is a plus.
- No prior professional experience required; relevant coursework or project experience is a plus.
Program Overview:
The Globe Life summer internship program offers 10 weeks of immersive, hands-on learning designed to help you build valuable skills and enhance your professional profile. In addition to impactful departmental projects, our program features a variety of enriching experiences:
- DiSC Workshop: Enhance your communication, teamwork, and leadership skills through an interactive workshop centered on the DiSC personality assessment. Learn how to leverage your strengths and collaborate effectively.
- Co-CEO Luncheon: Enjoy a unique opportunity to dine with Globe Life’s co-CEOs, where you can ask questions, learn about their vision for the company, and gain firsthand leadership insights.
- Networking Events: Build connections with your peers, mentors, and Globe Life professionals during structured networking sessions designed to foster lasting professional relationships.
- Volunteer Event: Join forces with your fellow interns to give back to the community by participating in a volunteer event aligned with Globe Life’s mission to help families secure their future.
- Exclusive Game-Day Experience: As part of our partnership with the Texas Rangers, interns are invited to watch a Rangers game at Globe Life Field from our exclusive suite, complete with game-day snacks and an unforgettable atmosphere.
- Access to On-Site Gym: While employed with Globe Life, interns can enjoy a month-to-month membership to the on-site gym at the Globe Life office.
- Professional Headshots: Take advantage of a complimentary professional photoshoot to upgrade your LinkedIn profile and stand out in your job search.
The internship program runs from June 7th through August 13th 2027, offering a structured timeline that ensures you maximize your learning and professional development over the course of 10 impactful weeks. Join us for an unforgettable summer!
Skills Required
- Currently pursuing a bachelor's degree in Data Analytics or a related field
- Strong analytical skills and ability to interpret data and identify actionable insights
- Proficiency in Excel or spreadsheet tools
- Excellent communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
- Familiarity with call center systems, CRM platforms, or dialer systems
- Relevant coursework or project experience
- Prior professional experience
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
