Customer Retention Finance Manager

Posted 5 Hours Ago
Be an Early Applicant
2 Locations
In-Office
123K-168K Annually
Entry level
Hardware • Information Technology • Other • Software • Analytics
The Role
Leads financial strategy for customer retention in a SaaS environment. Builds financial models and BI dashboards to forecast churn, retention, customer lifetime value, net revenue retention, and cost to serve. Partners with Customer Success, Support, and executives to identify churn risks, improve retention, and translate operational data into actionable financial insights.
Summary Generated by Built In
Finance Manager, Customer Retention - Drive Growth in SaaS & Digital Construction
 
Maximize customer lifetime value and reshape retention strategies across a dynamic digital construction ecosystem by translating complex data into powerful financial insights.
 
What Makes This Role Great:
 
In this high-impact role, you will lead the financial strategy for customer retention across the AECO segment, serving as a trusted analytical partner to executive leadership while directly influencing key SaaS metrics like Net Revenue Retention and Customer Lifetime Value.
 
Key Exciting Responsibilities:
 
  • Build and refine sophisticated financial models driving customer success, support, and renewal assumptions to accurately forecast churn and retention.
  • Design automated, scalable Business Intelligence dashboards to track customer health trends and identify critical factors for platform stickiness.
  • Partner with Global Support and Customer Success teams to evaluate customer metrics and proactively mitigate churn risk.
  • Collaborate with executive stakeholders to align financial insights with core objectives to boost Net Revenue Retention and scale operational efficiency.
  • Monitor and optimize primary performance indicators, including Customer Lifetime Value, Net Retention Rate, and overall Cost to Serve.
Essential Skills & Experience:
 
  • Significant progressive finance experience, including dedicated leadership or management experience.
  • Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
  • Advanced proficiency in BI tools and data visualization to build automated reporting models.
  • Proven ability to translate operational datasets into actionable, executive-level financial insights.
Bonus Points For:
 
  • Experience in the Architecture, Engineering, Construction, and Operations (AECO) software domain.
  • Expertise in Net Revenue Retention (NRR) optimization strategies and customer success operational metrics.
Logistics:
 
Location: Westminster, CO or Portland, OR
 
Travel Requirement: 0-10%
 
Why You'll Love Working With Us:
 
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.
 
We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
 
  • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
  • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
  • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Finance Manager, Customer Retention, SaaS Finance, FP&A, Net Revenue Retention, Business Intelligence, Churn Analysis, Customer Lifetime Value, Financial Modeling, Digital Construction

    Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

    Hiring Range

    $122,500.00–$168,400.00

    Pay Rate Type

    Salary

    Bonus Eligible?

    Yes

    Commission Eligible?

    No


    Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


    How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.


    Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

    At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

    Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

    Candidate Privacy Notices by Country

    If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

    Skills Required

    • Significant progressive finance experience
    • Leadership or management experience
    • Expertise in FP&A, Finance Operations, or Business Intelligence
    • Experience in a SaaS or professional services environment
    • Advanced proficiency with BI tools and data visualization
    • Ability to translate operational datasets into executive-level financial insights
    • Experience in the Architecture, Engineering, Construction, and Operations software domain
    • Expertise in Net Revenue Retention optimization and customer success operational metrics

    Trimble Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trimble and has not been reviewed or approved by Trimble.

    • Equity Value & Accessibility An employee stock purchase plan with a discount and lookback, plus RSUs in some roles, makes equity participation accessible. The ESPP is often highlighted as a standout part of the package.
    • Parental & Family Support Paid parental leave in the U.S. is characterized as solid and well-regarded. This support is repeatedly positioned as a strength within the broader benefits offering.
    • Leave & Time Off Breadth PTO is described as generous, with some groups using flexible or unlimited models. Paid holidays and flexible time-off approaches contribute meaningfully to work-life support.

    Trimble Insights

    Am I A Good Fit?
    beta
    Get Personalized Job Insights.
    Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

    The Company
    HQ: Westminster, CO
    10,001 Employees

    What We Do

    Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com. Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.

    Similar Jobs

    Liberty Mutual Insurance Logo Liberty Mutual Insurance

    Actuarial Analyst, Actuarial Development Program

    Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
    Remote or Hybrid
    2 Locations
    40000 Employees
    75K-140K Annually

    Stream Logo Stream

    Consultant

    Cloud • Machine Learning • Other • Software
    Remote or Hybrid
    2 Locations
    140 Employees
    100K-130K Annually

    BlackLine Logo BlackLine

    Mid-market Account Executive

    Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
    Remote or Hybrid
    USA
    1810 Employees
    74K-88K Annually

    Beyond Finance Logo Beyond Finance

    Inside Sales Representative

    Fintech • Financial Services
    Easy Apply
    Remote or Hybrid
    United States
    2200 Employees
    15-18 Annually

    Similar Companies Hiring

    Onshore Thumbnail
    Artificial Intelligence • Fintech • Software • Financial Services
    New York, New York
    60 Employees
    Revel.io Thumbnail
    Aerospace • Hardware • Robotics • Software
    US
    50 Employees
    Blee Thumbnail
    Artificial Intelligence • Marketing Tech • Software • Productivity
    US
    15 Employees

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account