The Role
Handles customer retention, telesales, and support by answering product questions, understanding customer needs, processing orders, updating CRM records, managing grievances, documenting calls, and contacting prospective or existing customers. The role also meets sales or support quotas, explains products, resolves complaints, and refers qualified prospects to field sales.
Summary Generated by Built In
Job Title: Customer Retention Executive
Required Experience: 0.6 - 3 Years
Location: Bhubaneswar
Company Introduction
iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.
• We process around 2500 transactions per second by levering distributed & auto scale technology like K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.
For more details visit: www.iserveu.in
Roles & Responsibilities
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.
- Contact potential or existing customers to inform them about a product or service using scripts
Requirements
- Proven experience as telesales/ customer support
representative or other sales/customer service role
- Proven track record of successfully meeting sales
quota/ customer support preferably over the phone
- Good knowledge of relevant computer
programs (e.g. CRM software) and telephone systems
- Ability to learn about products and
services and describe/explain them to prospects
- Excellent knowledge of Hindi and
English
- Excellent
communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the
ability to resolve issues and address complaints
Skills Required
- 0.6–3 years of relevant experience
- Proven experience as a telesales or customer support representative, or in another sales or customer service role
- Proven record of meeting sales quotas or customer support targets, preferably over the phone
- Knowledge of relevant computer programs, such as CRM software, and telephone systems
- Ability to learn about products and services and explain them to prospects
- Excellent Hindi and English language skills
- Excellent communication and interpersonal skills
- Ability to remain calm and handle rejection
- Outstanding negotiation skills and ability to resolve issues and complaints
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The Company
What We Do
iServeU is a SaaS company offering embedded financial infrastructure for banking, issuance, and payment as a service. It describes itself as a modern banking infrastructure provider in the APAC region, empowering financial enterprises with embedded fintech solutions. The company provides software-based infrastructure that integrates core financial capabilities, helping institutions deliver banking and payment services through a unified technology platform.
