Customer Retention & Development Manager (CRDM)

Reposted 3 Days Ago
Be an Early Applicant
Broken Arrow, OK, USA
In-Office
Mid level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Customer Retention & Development Manager will build and manage retention programs, analyze customer revenue trends, facilitate meetings, and improve customer relationships across districts.
Summary Generated by Built In
Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

  • Build a District Retention Program that includes coverage for all existing customers in our District
  • Assist Product managers in developing product level retention programs
  • Facilitate monthly branch retention meetings
  • Build and protect consistency in our branch and service offerings
  • Measure and analyze customer revenue trends and proactively communicate these
  • Ensure minimum call counts and reviews are completed per district goals
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow revenue across multiple product and geographies

Qualifications

  • Bachelor degree or equivalent business qualifications
  • Minimum four years Expeditors / industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
  • Inquisitive and exploratory mind-set
  • Fluent in English

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Skills Required

  • Bachelor degree or equivalent business qualifications
  • Minimum four years industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of required operating systems

Expeditors Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.

  • Equity Value & Accessibility Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
  • Healthcare Strength Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
  • Retirement Support Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.

Expeditors Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Seattle, WA
15,812 Employees
Year Founded: 1979

What We Do

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Similar Jobs

Order.co Logo Order.co

Product Information Management Specialist

eCommerce • Fintech • Payments • Software
Remote or Hybrid
United States
146 Employees
31-31 Hourly

Order.co Logo Order.co

Data Strategy & Sourcing Analyst

eCommerce • Fintech • Payments • Software
Remote or Hybrid
United States
146 Employees
90K-110K Annually

3Play Media Logo 3Play Media

Events Specialist

Artificial Intelligence • Information Technology • Professional Services • Social Impact • Software
Easy Apply
Remote or Hybrid
United States
211 Employees
70K-90K Annually

CrowdStrike Logo CrowdStrike

Sr. Software Eng. - Product Security (Security Automation), Remote

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
USA
10000 Employees
140K-215K Annually

Similar Companies Hiring

Blissway Thumbnail
Computer Vision • Fintech • Hardware • Internet of Things • Machine Learning • Software • Transportation
Denver, Colorado
24 Employees
Toro TMS Thumbnail
Cloud • Enterprise Web • Sales • Software • Transportation
Chicago, IL
80 Employees
Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
22 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account