Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.
- Build a District Retention Program that includes coverage for all customers producing revenue in our District
- Oversee strategic growth of LAM and CAM customers through regular business reviews
- Assist Product Managers in developing Product level retention programs
- Management of CAM’s & LAM’s
- Facilitate monthly branch retention meeting
- Develop and protect content driven business reviews that protect our core retention pillars:
- Confirm we are experts
- Align with Sales Strategy
- Performance Metrics
- Value Add; Joint initiatives and quantify savings/cost avoidance
- Information which tells a story or prompts discussion (no data dumping)
- Build and protect consistency in our branch and service offerings
- Direct, drive and ensure that all new clients receive benefits from a formal transition
- Measure and analyze Customer revenue trends and proactively communicate these trends
- Drive consistency and usage of CRM through Product Mangers and Account Management Team
- Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
- Coach and mentor direct reports to develop them professionally and personally
- Ensure incremental improvements are made on building stronger customer relationships
- Grow our revenue across multiple products and geographies
Qualifications
- University or equivalent business qualifications
- Minimum 5 years personnel management experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong oral, written, communication, and presentation skills
- Strong analytics skills
- Proven problem solving skills
- Fluent in English
Additional Information
Candidate can be based in any of our offices in KSA
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
