Customer Retention & Development Manager (CRDM)

Posted Yesterday
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Metairie, LA, USA
In-Office
Mid level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
Develops and manages district-wide customer retention programs, supports product-level retention initiatives, leads branch retention meetings, and monitors customer revenue trends. The role strengthens customer relationships, ensures service consistency, tracks required customer calls and reviews, and drives incremental revenue growth across products and geographies. It also requires creating client business plans, coaching teams, analyzing trends, and communicating proactively with stakeholders.
Summary Generated by Built In
Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

  • Build a District Retention Program that includes coverage for all existing customers in our District
  • Assist Product managers in developing product level retention programs
  • Facilitate monthly branch retention meetings
  • Build and protect consistency in our branch and service offerings
  • Measure and analyze customer revenue trends and proactively communicate these
  • Ensure minimum call counts and reviews are completed per district goals
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow revenue across multiple product and geographies

Qualifications

  • Bachelor degree or equivalent business qualifications
  • Minimum four years Expeditors / industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
  • Inquisitive and exploratory mind-set
  • Fluent in English

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Skills Required

  • Bachelor’s degree or equivalent business qualifications
  • Minimum four years of Expeditors or logistics industry experience
  • Ability to create, write, and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service and interpersonal skills
  • Knowledge of Expeditors operating systems, Microsoft Excel, Visio, and Blueprint
  • Inquisitive and exploratory mindset
  • Fluency in English

Expeditors Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.

  • Equity Value & Accessibility Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
  • Healthcare Strength Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
  • Retirement Support Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.

Expeditors Insights

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The Company
HQ: Seattle, WA
15,812 Employees
Year Founded: 1979

What We Do

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

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