At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact
Manage a high volume of subscription renewals through calls and emails
Build strong relationships with customers by understanding their needs and addressing any concerns impacting renewal decisions
Present and explain renewal quotes, including creating customized pricing proposals when needed
- Drive 3-year paid annual contracts as default contract length
Communicate the value of our products and suggest appropriate growth solutions
Track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration
Maintain accurate customer records and track progress in our CRM system
Share insights and feedback from customers with internal teams to help improve products and customer experience
Collaborate closely with Sales, Customer Success, and Support to ensure a smooth renewal process
Meet or exceed individual monthly and quarterly renewal targets
What We’re Looking For (Must-Haves)
Strong customer communication skills—both written and verbal
Proven ability to manage multiple priorities in a fast-paced environment
Comfortable working with CRM tools to track and manage customer interactions
A problem-solver who enjoys helping customers and finding win-win solutions
Collaborative mindset with the ability to work well across teams
- Must be available for NA shift schedule.
- Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday)
Experience in subscription renewals (ideally multi-year contract experience), customer success, inside sales, or account management
Familiarity with CRM platforms such as Salesforce and Outreach
Previous experience working with subscription-based or recurring revenue models
In this role, you’ll play a key part in helping customers stay connected to the value of our solutions. Your work directly impacts customer satisfaction, retention, and revenue growth. You’ll also serve as a critical bridge between our customers and internal teams, helping us continuously improve the overall customer experience.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
.png){kind=logo}
